Terms and Conditions

These conditions govern your access to and use of the Immortal Wins Casino website, your player account, our games, promotions, and related services. By registering, logging in, depositing, or otherwise using the platform, you agree to the site terms described here. This page sets out the main rules, rights, and responsibilities that apply when you use the casino, so please read it carefully before you play.

Learn more about the brand in our Immortal Wins Casino review.

Who may use the platform

Immortal Wins Casino is intended for adults only. You must be at least the legal gambling age in the jurisdiction where you are located to open an account and place bets. It is your responsibility to ensure that online gambling is lawful where you are located before using the service.

We may restrict or block access in certain countries or regions, and not all games, features, payment methods, or promotions will be available everywhere or at all times. If you are located in an area where our services are not permitted, you must not attempt to register or play.

Account registration

To create an account you must provide true, current, and complete information. Accounts must be in your own name, and you may only hold the number of accounts permitted by the operator. If we reasonably suspect duplicate, fraudulent, or otherwise non-compliant accounts, we may require you to close or merge them.

You may be asked to verify information you provide at any time. Keep your contact details and personal information accurate and up to date so we can communicate important account and safety information to you.

Identity checks and verification

To protect players and meet legal obligations, Immortal Wins Casino may request documents or additional information to verify your identity, age, address, or payment details. Typical requests include government-issued ID, proof of address, and evidence that a payment method belongs to you.

Verification checks help prevent fraud, money laundering, and underage play. Until verification is complete, certain account functions, such as withdrawals, may be limited.

Use of the player account

You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. Do not share, sell, transfer, or allow others to use your account. If you believe someone else has access to your account, contact support immediately.

We expect you to act in good faith. If an account is used by multiple people, or appears to be operated by a third party, we may suspend access and investigate.

Deposits, withdrawals, and balances

Available payment methods may include Maestro, MasterCard, Mobile Billing/Pay by Phone, Neteller, PayPal, PaySafeCard, Skrill, and Visa. Supported currency may include British pounds. Processing times, minimum and maximum limits, and fees can vary by payment method, and methods may be added or removed.

Withdrawal requests can be subject to verification and review. We may delay or withhold payments until identity and source-of-funds checks are complete. In some cases, withdrawals will be processed in stages—first returning deposited funds, then any convertible bonus funds, in accordance with applicable promotion rules.

Bonuses and promotions

Bonuses, free spins, and other promotions are subject to additional bonus terms that sit alongside these site terms. Common examples of promotion conditions include eligibility requirements, wagering requirements, time limits, eligible games, and maximum conversion limits. Promotional offers may exclude certain payment methods.

Before taking part in any promotion, review the specific bonus terms and conditions. If a promotion requires opting in, meeting a minimum deposit, or adding a valid payment card during registration, those requirements must be met for the promotion to apply. We reserve the right to cancel, change, or withdraw offers if we reasonably suspect abuse, fraud, or non-compliance.

Game availability and service access

We aim to make a wide range of slots, table games, video poker, and live dealer titles available, but availability can vary by location, device, and software provider. Games and features may be added, removed, suspended, or limited at any time, including for maintenance, software updates, or regulatory reasons.

You should expect occasional downtime for updates, or interruptions caused by internet or third-party provider issues. We do not guarantee that every game or feature will be available 24/7.

Fair play and prohibited behavior

Play should be honest and fair. Prohibited conduct includes, but is not limited to:

• using false information, stolen identities, or forged documents;
• collusion, fraud, chargeback abuse, or bonus misuse;
• attempting to manipulate games, systems, or promotions;
• using unauthorized software, bots, or automated methods;
• allowing another person to use your account.

If you break these rules, your activity may be reversed, bonuses voided, and winnings withheld while we investigate.

Restricted conduct and operator rights

If we reasonably suspect rule breaches, incomplete verification, or misuse, we may limit or suspend your access, withhold or cancel winnings, freeze transactions, or close your account. Any action we take will be proportionate and aimed at protecting players and the integrity of the platform.

Where applicable, we will notify you of the reason for significant account actions, unless notification would jeopardize an investigation or legal process.

Errors, mistakes, and technical issues

From time to time errors can occur—incorrect balances, display mistakes, mispriced promotions, or game malfunctions. We reserve the right to correct obvious mistakes and to reverse or adjust transactions that result from technical errors.

If an error affects your play or a promotion, we will seek to resolve the situation fairly, which may include cancelling affected bets, voiding incorrect bonus credits, or restoring correct balances. We will not be liable for losses that arise from your failure to update software, use an unsupported device, or follow published instructions.

Responsible gaming and player protection

Gambling should be entertainment, not a way to make money. We encourage players to set limits, take breaks, and use account tools designed to promote control, such as deposit limits, session reminders, reality checks, and self-exclusion options. If you feel your play is becoming a problem, seek help from responsible gaming organizations and consider using the available account controls.

We may also impose limits or temporarily restrict accounts to protect players where we believe that is necessary.

Intellectual property

The design, text, images, logos, software, and other original content on the site are owned by Immortal Wins Casino or our licensors. You may use site content for personal, non-commercial purposes only. Copying, reproducing, republishing, distributing, or commercially exploiting site material without permission is prohibited.

Third-party providers and linked services

Some games, payment services, and technical infrastructure are provided by third parties. Those providers may operate under separate terms and conditions, and their services may be subject to outages or limitations outside our control. We are not responsible for the availability or performance of third-party services, although we choose partners with industry reputations.

The site may contain links to external websites. Links are provided for convenience and do not imply endorsement. We are not responsible for the content or practices of third-party sites.

Limitation of liability

To the fullest extent permitted by law, Immortal Wins Casino is not liable for indirect, incidental, special, or consequential losses arising from your use of the site. This includes losses caused by technical interruptions, user error, third-party failures, unsupported devices, or events beyond our reasonable control.

Our liability for direct losses arising from breach of these terms will be limited to a reasonable amount and proportionate to the circumstances. Nothing in these conditions limits liability for death or personal injury resulting from negligence where applicable law prohibits such limitation.

No guarantees

The website, games, and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, continuous availability, or error-free operation. Game outcomes are determined by software provided by our licensed game partners, and results are governed by the applicable game rules and randomness systems.

Changes to these site terms

We may update these conditions from time to time. The latest version published on the website will apply from the date it is posted, unless we state otherwise. Material changes will be communicated to account holders using the contact details on file when reasonably possible. You should review the terms periodically; continuing to use the service after changes have been posted indicates your acceptance.

Related policies

These conditions operate alongside other published policies, which you should read as part of your account obligations. Relevant pages include our Privacy Policy, Responsible Gaming information, Bonus Terms, AML/KYC policy, and Cookie Policy. Those documents provide additional details about privacy, data handling, promotional rules, and security measures.

Contact and support

If you have questions about these site terms, verification, account actions, or anything on the platform, contact our support team at support@immortalwins.com. Support options may also include an FAQ and live chat for quicker help.

These terms are designed to create clear expectations for your use of Immortal Wins Casino. By using the site and your account, you confirm that you have read, understood, and accepted these conditions and any additional terms that apply to specific promotions or services.