FAQ

Creating an account at Immortal Wins Casino is quick and simple. Click the 'Join' or 'Register' button on our homepage, then complete the registration form with your personal details including name, date of birth, email address, and phone number. You'll need to create a username and password for login purposes. To verify your account, you'll need to add a valid debit card (no money will be taken unless you choose to deposit). Once you've accepted our terms and conditions and confirmed you're of legal gambling age, your account will be active. The entire process takes less than five minutes, and you'll be ready to claim your 5 free spins on Immortal Romance with no deposit required.

New players at Immortal Wins Casino can enjoy two exciting welcome offers. First, you'll receive 5 free spins on the popular Immortal Romance slot just for registering and verifying a valid debit card – no deposit needed! After that, make your first deposit of at least $5 to spin our Mega Wheel, where you can win up to 500 additional free spins on Immortal Romance. Both offers come with a 65x wagering requirement, and the maximum bonus conversion is equal to your lifetime deposits (up to $250). Remember to read the full terms and conditions before claiming these offers to ensure you understand all requirements. These welcome bonuses give you a perfect opportunity to start your Immortal Wins journey with extra chances to play and win.

Immortal Wins Casino offers a variety of secure payment options to suit your preferences. We accept major credit and debit cards including Visa and MasterCard, as well as Maestro. For those who prefer e-wallets, we support PayPal, Skrill, and Neteller, which often provide faster withdrawal processing. We also accept PaySafeCard for those who prefer voucher-based payments, and Mobile Billing/Pay by Phone for convenient deposits directly through your phone bill. All transactions are processed in GBP (British Pounds). The minimum deposit amount is $5 across all payment methods, while minimum withdrawal is $10. For security purposes, we process withdrawals back to the same payment method used for deposits whenever possible, in accordance with anti-money laundering regulations.

Withdrawal processing times at Immortal Wins Casino vary depending on your chosen payment method. After requesting a withdrawal, our team will first review it within 72 hours as part of our security procedures. Once approved, e-wallet withdrawals to PayPal, Skrill, or Neteller typically reach your account within 24 hours, making them the fastest option. Debit card withdrawals (Visa, MasterCard, Maestro) generally take 3-5 business days to appear in your account after approval. Please note that first-time withdrawals require identity verification completion, which may add some time to your initial withdrawal. We process all withdrawals in the order they're received, and you can check the status of your withdrawal request in the 'Banking' section of your account.

Wagering requirements at Immortal Wins Casino are conditions that specify how many times you need to play through bonus funds before you can withdraw any associated winnings. At our casino, the standard wagering requirement is 65x the bonus amount. For example, if you win $10 from your 5 free spins no-deposit bonus, you would need to wager $650 ($10 x 65) before those winnings become withdrawable cash. Different games contribute differently toward meeting these requirements: slots generally contribute 100%, while table games like blackjack and roulette may contribute less or not at all. It's important to note that the maximum you can convert to real money from bonus funds is limited to your lifetime deposits (up to $250). Always check the specific terms of each promotion, as requirements may vary between different bonus offers.

Yes, Immortal Wins Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. There's no need to download a separate app – our mobile-responsive website works directly through your device's web browser whether you're using iOS, Android, or other operating systems. The mobile platform offers nearly all the same games as our desktop version, including popular slots from providers like NetEnt and Microgaming, as well as table games and live dealer options. You'll have full access to your account functions including deposits, withdrawals, and claiming bonuses. The interface automatically adjusts to your screen size, ensuring buttons and game controls are easy to use on touchscreens. This means you can enjoy the complete Immortal Wins experience wherever you are, with the same secure environment as our desktop site.

Immortal Wins Casino offers an extensive collection of games from leading software providers including NetEnt, Microgaming, Big Time Gaming, Blueprint Gaming, and Pragmatic Play, among others. Our slot selection features hundreds of titles ranging from classic fruit machines to modern video slots with innovative features and massive progressive jackpots. Popular titles include Immortal Romance, Starburst, Bonanza, and Rainbow Riches. Beyond slots, we offer a variety of table games including multiple variations of blackjack, roulette, baccarat, and poker. Our live casino section, powered by top live gaming providers, delivers an authentic casino experience with real dealers streaming in high definition. We regularly add new releases to keep our library fresh and exciting. All games are tested for fairness by independent agencies, ensuring random outcomes and fair play for all our members.

Yes, Immortal Wins Casino operates under a valid gambling license issued by the UK Gambling Commission (UKGC), one of the most respected regulatory bodies in the online gambling industry. Our UKGC license ensures we adhere to strict standards regarding player protection, fair gaming, anti-money laundering procedures, and responsible gambling practices. All games on our platform are regularly tested by independent auditors to verify their Random Number Generators (RNGs) are functioning correctly and providing fair results. We're also required to keep player funds in segregated accounts, separate from company operating funds, providing additional security for your money. Our licensing information is displayed at the bottom of our website, and you can verify our current license status directly on the UKGC website. This regulatory oversight means you can play with confidence knowing you're at a legitimate, secure gaming establishment.

The Know Your Customer (KYC) verification process at Immortal Wins Casino is a mandatory security procedure required by our UK Gambling Commission license. This process helps prevent fraud, underage gambling, and money laundering while ensuring the safety of all our players. You'll need to complete verification before your first withdrawal or when reaching certain deposit thresholds. The verification requires submitting documents that prove your identity, age, and address. Typically, we ask for: a government-issued photo ID (passport, driving license), proof of address (utility bill, bank statement from the last 3 months), and proof of payment method (photo of your debit card showing the first 6 and last 4 digits). You can easily upload these documents through your account portal under the 'Verification' section. Our team aims to review and verify documents within 24-48 hours, and we'll notify you by email once verification is complete.

At Immortal Wins Casino, we take responsible gambling seriously and provide various tools to help you maintain control of your gaming experience. You can set daily, weekly, or monthly deposit limits directly from your account settings, restricting how much you can fund your account within those timeframes. We also offer session time reminders that notify you how long you've been playing, reality checks showing your win/loss activity, and self-assessment tests to evaluate your gambling habits. If you need a break, you can use our time-out feature to temporarily suspend your account for 24 hours up to 6 weeks. For longer periods, we provide a self-exclusion option lasting from 6 months to 5 years. Our trained customer support team can guide you through setting up any of these tools, and we partner with organizations like GamCare and BeGambleAware to provide professional support resources for those who need additional help with gambling-related concerns.

If you encounter technical problems while playing at Immortal Wins Casino, there are several steps you can take to resolve them. First, try refreshing your browser or restarting the game. Many minor glitches can be fixed this way. If problems persist, clear your browser cache and cookies, or try using a different browser. For mobile users, ensure your device has the latest operating system updates installed. Check your internet connection stability, as inconsistent connectivity can interrupt gameplay. If these basic troubleshooting steps don't work, please contact our customer support team via live chat for immediate assistance, or email support@immortalwins.com with details of the issue, including which game you were playing, the device and browser you're using, and any error messages you received. We recommend taking screenshots of any errors to help our technical team diagnose the problem more efficiently. Rest assured, if a game disconnects during a paid spin, the outcome is still recorded on our servers, and any winnings will be credited to your account automatically.

Immortal Wins Casino offers multiple ways to reach our dedicated customer support team. The fastest option is our live chat service, available directly on our website by clicking the chat icon in the corner of any page. Our chat support is available from 8:00 AM to 8:00 PM GMT, seven days a week, providing real-time assistance for immediate concerns. For less urgent matters or detailed inquiries, you can email us at support@immortalwins.com, and we aim to respond within 24 hours. Before contacting support, you might find quick answers in our comprehensive FAQ section. When reaching out, please have relevant information ready, such as your username and details about your query, to help us assist you more efficiently. All customer support communications are handled with strict confidentiality, and our team is trained to provide knowledgeable, friendly service for all your casino-related questions, from account issues to game information and promotional details.